Convenient Service Agreement

With a service agreement from New Bedford Gas Service Company, you won't have to worry about the unexpected expense of an appliance repair. It covers replacement of covered parts, and service and labor on equipment that becomes inoperable as a result of normal wear and usage. Read more about the specifics below.

Limitations

All equipment and parts must be in good working condition on the date the Residential Program becomes effective. Pre-existing defects are not covered. Defective or inoperative appliances and/or equipment are ineligible for coverage. New Bedford Gas Service Company assumes no responsibility and shall not be liable for any losses or damages caused by or arising from equipment malfunction, whether covered under the Contract Program or not. New Bedford Gas Service Company shall not be liable for losses or damages of any kind resulting from the failure or inoperability of equipment or systems in excess of the payment received by New Bedford Gas Service Company under

this agreement.

All equipment is subject to inspection, at New Bedford Gas Service Company’s discretion, before acceptance into the Contract Program.

All service calls received by New Bedford Gas Service Company are handled in order of receipt of request. Within the constraints of weather and workload conditions, New Bedford Gas Service Company will endeavor to promptly repair or replace covered parts at no charge. New Bedford Gas Service Company will not be responsible for unavailability of parts, labor difficulties, acts of nature, fires, floods, or any other conditions beyond the reasonable control of New Bedford Gas Service Company.

All parts replaced under this Program become the exclusive property of New Bedford Gas Service Company without rebate or allowance in any form.

Multiple Appliances Located in Same Residence

If there is more than one gas furnace or boiler, or other appliance of the same type in the residence, a Contract must be purchased for each appliance, or Contract service will

not be provided.

If a part covered by your Residential Heating Contract fails while in use as part of an electric central air conditioning system, the covered part will be replaced.

New Bedford Gas Service Company reserves the right to restrict specific makes and or models of equipment from coverage. In the event that New Bedford Gas Service Company does not make the repair, the Company will cancel coverage for this specific appliance and will refund your payments from the effective date of your contract coverage, or date of the last covered repair (whichever is less),

for up to 12 months.

New Bedford Gas Service Company has the right to select specific parts to complete the repair. In the event that New Bedford Gas Service Company does not make the repair, the Company will cancel coverage for this specific appliance and will refund your payments from the effective date or renewal date of your contract coverage, or date of the last covered repair (whichever is less), for up to 12 months.

If and when New Bedford Gas Service Company determines the repair is not reasonably practical based on the age and condition of the appliance, the Company reserves the right not to repair the equipment. In the event that New Bedford Gas Service Company does not make the repair, the Company will cancel coverage for this specific appliance and will refund your payments from the effective date or renewal date of your contract coverage, or date of the last covered repair (whichever is less)] for up to 12 months.

All equipment must be labeled with the manufacturers' model and serial number and conform to the requirements of the American National Standards Institute (ANSI) and be installed in accordance with the installation requirements of the manufacturer, and/or the authority having jurisdiction. The installation and operation of equipment and appliances must conform to all local and state codes

and regulations.

The Contract holder is responsible for providing safe and adequate access to all equipment. Adequate access shall comply with New Bedford Gas Service Company’s “means of access" standards as shown in Chapter 4 of the "General Criteria for Installation of Gas Appliance and Gas Piping." Inaccessible equipment is not eligible for coverage.

All work must be performed by New Bedford Gas Service Company service technicians. There is no reimbursement for covered repairs provided by parties other than New Bedford

Gas Service Company.

Participation in the Residential Program may void existing manufacturers' warranties. New Bedford Gas Service Company assumes no responsibility for the cancellation of any manufacturer's warranty resulting from your participation in the Residential Program.

Change of Address

Coverage is not transferable to a new address and terminates at your present address when your account is closed.

Contract Program Cancellations

New Bedford Gas Service Company reserves the right to terminate participation in the Contract Program under the following circumstances:

• Delinquent or non-payment



• If any of the original manufacturer's parts are no longer available, and if there are no reasonably available alternate or interchangeable parts. New Bedford Gas Service Company will not be obligated to retrofit generic parts.

• If covered equipment does not meet listed Program eligibility requirements.

• If removing a defective part, or installing a replacement part, could cause a safety hazard or equipment damage.

• If and when New Bedford Gas Service Company determines the repair is not reasonably practical based on the age and condition of the appliance.

• If the equipment is not used for its usual or designated purposes.

• If your contract coverage is terminated by New Bedford Gas Service Company the Company will cancel coverage for this specific appliance and will refund your payments from the effective date or renewal date of your contract coverage, or date of the last covered repair (whichever is less), for up to 12 months.

• If your contract coverage is canceled for non-payment, you will be responsible for paying the outstanding balance of the full contract annual price if service was performed during the period.

General Exclusions

• Routine inspections or normal preventive maintenance such as: cleaning and/or replacing air filters; adjusting air registers; cleaning or balancing ductwork; lubricating motors or other moving parts; maintenance cleaning of blower wheels, gauge glasses, and low water cutoffs; except as noted, draining expansion tanks; bleeding air from radiators; purging or topping off hot water heating systems; equipment cleaning; removing dryer lint, and/or any preventive maintenance required by the manufacturer.

• Except otherwise noted, materials and labor for any service in addition to those specified in the Contract, such as sheet metal work, plumbing repairs, leak repairs to house piping, electrical wiring repairs, and equipment relocation.

• Repairs necessary due to negligence, theft, misuse, abuse, vandalism, or lack of normal preventive maintenance.

• Failures caused by fire, freezing, water damage, power supply outages, floods, acts of nature, or any other conditions beyond the reasonable control of New Bedford Gas Service Company.

• Repairs necessary due to faulty equipment design, improper installation, or work done by anyone other than New Bedford Gas Service Company.

• Commercial applications of all equipment. This includes gas furnaces and boilers and/or electric central air conditioning units supplying four or more families.

• Gas central heating turn-on from Labor Day through October 31st.

• Installation of new or replacement equipment.

• Appearance and trim parts, finish defects, rusting, corrosion, chipped porcelain and porcelain flaws, exterior housings, or component failure caused by rust or corrosion.

• Parts that are no longer available, and for which no reasonable replacement exists.

• Replacement parts not listed in this agreement.

• Priority service. Our response times vary by seasonal demands and by the nature              of the problem.

• Twenty-four hour response time is not guaranteed.

• Preexisting conditions. Equipment must be in good working condition on the effective date of coverage.

• Reimbursement for work done by others.